Return Policy

Refunds, Warranty and Repair


REFUNDS

We want you to be truly happy with your purchase. For whatever reasons, if you are not fully satisfied with your purchase, we will gladly issue a refund (excluding all shipping costs), provided the following conditions are met:

  1. Please inform us within 3 days from the date of receipt of item before returning the item. We will issue you a RA number. Please include the RA number on your return package.
  2. For local Singapore customers, please return the item within 7 days of receipt. For overseas customers, please return the item within 14 days of receipt.
  3. The item needs to be in an original and unused condition with original packaging and receipt.
  4. The item needs to be returned by Registered mail and notice of Delivery confirmation to be sent to us.
  5. Return shipping cost will be borne by buyer.
  6. For custom jewelry, there is no refund or exchange.

The item to be returned needs to be properly packed and sealed. We are not responsible for loss or damage of the item in transit. Only upon receipt of the item, we will proceed with the refund.

WARRANTY AND REPAIR


For any jewelry purchased directly from us, repair or replacement of damaged thread or wire will be provided free of charge within 6 months of purchase. Warranty and Repair policy does not cover replacement of damaged or lost gemstones and other materials. Shipping costs shall be for your account.
 

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